How to Remove an Outlook Express Splash Screen

By Lucosi Fuller

When Microsoft Outlook Express is opened, you have to wait a few moments to read your messages because the splash screen has to show first. If you've become irritated at the splash screen and you just want to get to your inbox, there is a registry fix that you can easily perform to ensure that the splash screen doesn't appear again.

Difficulty: Easy

1 Click on the "Start" icon.

2 Click on "Run" on the Start Menu.

3 Type "Regedit" and click on "OK."

Click on each of the following items:
HKEY_CURRENT_USER
Identities
{Unique Identity}
Software
Microsoft
Outlook Express
5.0 (click on this value to see the entries in the right pane)

5 Right-click an empty space in the right pane, run your mouse pointer over "New" and then click on "DWORD Value."

6 Name the DWORD Value "NoSplash." Click on the new value to open it.

7 Change the "Value data" number to "1" and click on "OK." Exit the Registry Editor and restart Outlook Express. There won't be a splash screen.

Tricks to Deal With Bad Customer Service

Cool customer services will make you want to continue to do business with a company. Bad customer service will frustrate you and make you think about taking your business else where. Dealing with bad customer service in the proper way will help you feel better about your experience and will help the company improve customer service.

Be specific about your complaint when you are speaking to a customer service representative. Many times, bad customer service is simply the result of the customer service representative misunderstanding your situation.

Stay calm and polite when you are speaking to any representative of the company. Becoming irate will hurt your chances of having your problem solved.

Ask to speak to a supervisor or manager if necessary. A manager or supervisor will usually have more options available to effectively fix your problem.

Offer your suggestions. If you have ways in mind to correct the problem or improve customer service, let the supervisor know. You may be able to offer a solution that the manager didn't think about.

Accept that you may have to compromise. In some cases, the solution that you are seeking may be impossible.

Write a letter to the company or business owner. Make sure that you include your initial problem, the names of everyone you spoke with, your specific customer service complaints, your proposed solution and your contact information.

Find a new business to frequent. If you find that you are unable to get your situation resolved in a mutually agreeable way, taking your business elsewhere will make a powerful statement. This is especially true if you are dealing with a small business.